Destination Management company – what’s the need?

A destination management company is a third-party firm that is used to provide professional services for the planning and execution of programs and services outside the town premises. Its value depends on the company's extensive knowledge of the local area as well as its association with the local resources.
Why does one need a DMC :
❖ Need a local planner who knows the local resources like the caterers, transportations services, hotels to name a few providing the best service within a reasonable budget
❖ Need a local planner who understands the cultural norms and expectations
❖ Need a local planner who knows where and how to find the greatest entertainment, amazing food
What all should be kept in consideration to finalize a DMC:
❖ Local expertise and knowledge
DMC’s are well rooted in their local environment and have an in-depth knowledge of the accommodation, venues, and activities in the local area. Can give recommendations based on their past experiences.
❖ Should be a creative partner
Good DMCs will take the brief and would create something that will impress your guests. With every destination having something unique to offer, the task of every DMC is to find the most innovative way to present the place within the desired budget.
❖ Strong bonding with the local resources
A DMC’s relationship with its suppliers is critical when it comes to incentive and the planning of a visit. Along with a good association, the resources should also be able to quote best prices, flexibility and onsite assistance.
❖ In touch with visitors at all times
In case of a problem, the DMC should be there to provide help and solutions.
❖ Value client relationship
DMC’s should understand and value the relationship with the clients.
❖ Should have a sufficient amount of experience and expertise
This would help in visiting the best places without wasting the time of the visitors.
❖ Networks all across the line of travel
Networking from the tourism industry to the locals, DMCs should have a 360-degree communication channel.
❖ Premium quality pre and post-visit service
From providing quality information to services, DMCs are many, however, each one has to have a differentiation factor for the travelers to show their trust in them.
❖ Should diminish the barrier of effective communication
This could be done by overcoming troubles faced due to different languages and improve the experience the overall experience of the visitor by making their journey and stay memorable as well as smooth.
❖ Should be high on commitment
All things promised are to be taken care of, along with showing a tremendous amount of dedication and concern for the visitors, who entrust them with their faith.
❖ Should be able to make the customer’s experience unforgettable
By minimizing all the hurdles and obstacles that could arise in the way of the customers, the experience of the clients can be made worthwhile.
❖ Saves on the customer’s research time
With all the answers at one stop, a DMC would save the time of the client and show them the best around.
❖ Should have a strong buying power which allows getting better rates
Strong relations would result in getting the best rates from the known local resources.